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Chiltern Complaints Form
Please use this form for sites that sit within Northamptonshire, Buckinghamshire, South Oxfordshire, West Berkshire, Hertfordshire and West London.
Raise a formal complaint
The form below should be used to raise a formal complaint. The information you give will go to the regional Head or Director of Customer Service immediately.
Please note that this form should only be used for formal complaints about your Cala home. The contact information below can be used for snagging, emergency cover and complaints about staff behaviour.
Emergency Cover
Davies 24/7
Should you have an emergency and are within your Cala warranty period, please contact our 24 hour emergency service provider
Customer Service
Cala Homes Chiltern
For non-emergency customer service enquiries please contact:
Cala Staff Complaints
Cala Group Limited
For complaints about Cala staff please contact:
What information should I include?
To help us resolve your complaint as effectively and as quickly as we can, please provide as much information as possible, including:
Names and addresses of any parties involved
Dates/times of any particular incidents
Details of any steps already taken to resolve the issue
Any supporting evidence you’d like to include
It would be extremely useful to us if you could detail what you would feel is an acceptable outcome.
