Cala is rated five-star for customer satisfaction by independent industry body, the Home Builders Federation (HBF). We have a longstanding reputation as an award-winning housebuilder, but the HBF’s five-star accolade is particularly meaningful as it is the result of positive feedback from the people that buy and live in our homes.
The skill, care and attention shown by our on-site staff is also vital in leading customer service. It's been an award-winning year for Cala with several Site Managers from across the group winning NHBC Pride in the Job Quality Awards, the highest accolade a site manager can receive.
We believe in building more than just homes - we build trust, quality, and peace of mind. From industry-leading warranties to independent customer feedback, our commitment to excellence is recognised by both homeowners and experts alike.
Your new home is covered by an NHBC or similar industry-regulated insurance scheme covering the structural integrity of your new home from years three to 10. The first two years of the warranty is provided by us. This means we take responsibility for fixing any quality issues during this period after you move in. We also provide you a 24-hour response service for emergency calls. We take personal pride in our customer service.
We want you to be confident about your move. That's why we ask our customers to rate us on Trustpilot.
Our customers also complete an independent National New Homes Survey which is sent out by the NHBC on behalf of the Home Builders Federation.
Customer satisfaction lies at the heart of Cala’s home-selling philosophy and we have robust systems and procedures in place to deliver excellent standards of service. To ensure we deliver on our promises to our customers we follow industry standards and our own Customer Charter.
The code that applies to you depends on the date you reserved your Cala home.
Then the New Homes Quality Code applies to you.
Then the Consumer Code applies to you.
Being an exceptional developer requires more than just a strong vision - it demands unwavering attention to detail at every stage.
We take great pride in consistently being recognised by both our industry peers and homebuyers, earning prestigious awards for our vision, craftsmanship, and dedication to customer service.
NHBC Pride in the Job Awards
We are delighted that 16 of our Site Managers have been honored with NHBC Pride in the Job awards, celebrating their commitment to building outstanding developments and thriving communities.
Find out more about the NHBC Pride in the Job awards
“I can’t speak highly enough of the Cala team. The end-to-end management has been exceptional. Looking back, having started the part exchange process quite anxious, I now can’t believe how easy it was. All of the people involved were as friendly, personable and in touch as much as possible, removing all of the negotiation. Nothing was too much of an ask.”
“Moving from one house to another - and indeed in my situation, from one country to another involving different legal systems - can be a strain, but the part exchange deal helped cushion the upheaval and eased the way to my new home. I was kept informed regularly of the progress of the purchase and also in the build process which was very exciting, and everything was conducted in a polite, caring and professional way by the Cala team.”
“Cala were able to get us into our new home quickly and easily. The scheme worked perfectly for us and enabled us to be in our brand new home that we absolutely love. For us, a lot of what made the part exchange process so seamless is the superb Cala staff, who handle everything for you. They’re what makes it truly hassle-free.”
